Privacy Policy

Information Collection

• Personal Information: We collect personal details such as your name, phone number, email address, contact information, and other details required for appointment booking and patient support.
• Health Information: We may collect your health history, symptoms, medical information, diagnosis details, reports, prescriptions, treatment plans, and consultation-related records.
• Website and Booking Data: When you use our main website or booking website, we may collect information submitted through forms, calls, WhatsApp, payment flows, or appointment booking pages.

Use of Information

• Medical Treatment: Your information is used to provide consultation, diagnosis support, treatment planning, medicine dispatch, follow-ups, and patient care.
• Communication: We may use your information to send appointment reminders, consultation updates, medicine delivery updates, health advice, follow-up messages, and other relevant communications.

Information Security

• Data Encryption: We use appropriate technical safeguards, including encryption where applicable, to protect electronic records.
• Physical Security: Measures are in place to secure paper records and physical documents maintained by the hospital.
• Access Control: Only authorized personnel have access to your personal and medical information for treatment, support, and operational purposes.

Sharing Information

• No Unauthorized Sharing: Your information will not be shared without your consent, except where required by law, medical necessity, or regulatory requirements.
• Third-Party Services: If data is shared with third-party services such as booking platforms, payment providers, courier partners, communication tools, or healthcare support systems, appropriate security measures and service agreements are followed.

Patient Rights

• Access to Information: You have the right to request access to your personal information and request corrections if the information is inaccurate or incomplete.
• Privacy Complaints: If you believe your privacy has been violated, you may contact our hospital using the contact details below. We will review your concern and respond appropriately.

Changes to This Policy

PDM Homeopathy Hospital may update this Privacy Policy from time to time. Any important changes will be communicated through our website or appropriate communication channels. Please review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact our hospital.